The thing that stands out with me is how – things that seem small and insignificant – mean so much to our clients.
One area of focus for self run MSP’s should be to minimize and download tactical and operational workload.
In many cases after peeling back the layers of the SOW agreement we find that they are in fact traditional contingent staffing.
All too often I hear of organizations jumping way too fast onto the Holy Grail of procurement saviours – The Request for Proposal.
If you are responsible for 3rd party vendors you know how much work it can be dealing with them day to day.
Good old Pareto is right almost every time. 80% of your spend is typically with 20% of your vendors.